Eventually, virtual reality will become commonplace in our lives, particularly in places like the customer service industry. While this will be more convenient for both businesses and consumers, it raises questions regarding how societal biases may get encoded into VR technology. Professor Joshua Adams poses tech ethics questions about VR in the customer service world, and how it could bring many of the biases of the real world into the virtual one.
Joshua Adams is a writer, arts & culture journalist, and assistant professor of media and communication at Salem State University. From Chicago, Illinois, Joshua holds a B.A. in African American Studies from the University of Virginia and a Journalism M.A. from the University of Southern California. He’s interested in learning about how technology affects and is affected by culture. His writings often explain current and historical cultural phenomenon by bringing them down to the personal. This talk was given at a TEDx event using the TED conference format but independently organized by a local community.