Everything You Need To Troubleshoot Daydream

Everything You Need To Troubleshoot Daydream
December 17, 2016

Dealing with issues in VR can be frustrating, but we've got the fixes you're looking for.


There isn't a lot that can go wrong with Google Daydream. Like Cardboard before it, this platform is designed to be as simple as possible so you can just go and enjoy great games and videos. That said, occasionally something can go wrong and we're here to help. Consider this everything you need to have a successful Daydream experience every time!


How to deal with controller issues

Google Daydream has moved away from a touchpad on your headset, and instead uses a controller to navigate and interact with various VR apps. However, on occasion you may run into problems with your controller. Whether this means that your aim isn't accurate, or that it doesn't want to connect, we've got solutions for you.


My pointer aim isn't accurate


Your Daydream headset and the direction it thinks the controller is pointing have lost sync, which means you're pointing the controller forward and the light beam is off somewhere else. There's no need to play through the pain, you can quickly reset your Daydream orientation no matter what app you are in.


To reset your Daydream controller orientation:


  1. Look straight ahead, pointing your VR headset forward
  2. Raise your Daydream controller up, pointed straight in front of you
  3. Hold down the Home button for three seconds


This will reset the orientation of both your controller and your headset, aligning everything in front of you. From here, you should be able to continue playing without alignment issues!


Daydream says "We're having difficulty finding your controller" during startup

The first thing Daydream does when you start up a VR app or game is try to connect to the controller. This happens when you press and hold the Home button on the controller, like the instructions say when looking into the headset. Occasionally, you'll see an error telling you the controller can't be found. As long as your Daydream controller has been recently charged, all this really means is your controller is taking longer than usual to connect.


To connect your Daydream controller:


  1. Ensure your Daydream controller pulses when you press the Home button
  2. Press and hold the Home button for five seconds
  3. Release the Home button and repeat up to five times


The act of releasing the home button and starting again ensures your Daydream controller continues to attempt pairing with your phone. As long as you are using the controller included with your Daydream headset, the pairing will happen within a few seconds after using the above steps.


My Daydream controller is paired but refuses to connect


If your controller is completely unresponsive, you may need to start fresh. This isn't something that happens often, but if something goes seriously wrong with your Daydream controller you may need to force it to unpair from your phone so you can reconnect it as though it were a new controller.


Before you consider this move:


  • Ensure your controller has been charged
  • Force close your Daydream app and try connecting again
  • Reboot your phone


If none of the above has allowed the Daydream controller to reconnect to your phone so you can enjoy Daydream experiences, it's time to force unpair and start again.


To force unpair your Daydream controller:


  1. Go to Settings > Bluetooth
  2. Tap the cog next to Daydream controller in your Paired Devices list
  3. Tap Forget
  4. Open the Daydream app and go to Settings
  5. Tap Pair new controller
  6. Hold down the Home button on your controller until pairing is complete


How to reorient your view

It's pretty common in VR to end up turning and twisting in order to see everything around you. However when you do this you can end up not only twisting yourself into some uncomfortable positions, but losing sight of the way that the headset is oriented. If you find yourself contorting yourself in order to see what is going on, then you'll want to reorient your headset.


This is actually easier than ever to do. All you need to do is point straight ahead with your controller, and then press and hold the home button. After a few short moments your screen should reorient yourself, and you can happily continue your adventures in VR.


Step by Step instructions


  1. Hold your remote out in front of you
  2. Press and hold the home button
  3. After a few moments your screen should reorient itself


How to change which hand the remote goes in

Google Daydream uses a remote in order to interact with apps and games in VR. However, there is one small catch. By default, the settings think that you are using the remote in your right hand. This of course would cause a problem for those left handed folks ready to enjoy some time in their shiny new VR headset.


Thankfully, it is very easy to fix this in your settings. Head to the settings menu, and from there you will want to select controller. This will open up the options for controller settings, select Handedness, and then select Left Handed. At this point your remote will be calibrated to be used in your left hand without any issues.

Step by step instructions


  1. Open the Daydream app
  2. Enter the settings menu
  3. Tap controller to open the controller settings
  4. Tap on handedness
  5. Select left handed


How to deal with Nausea in VR

Even on the newest VR headset on the block, getting hit with a wave of nausea can happen. While it's irritating, and not much fun there are some things that you can do to help make sure it happens as rarely as possible.


Get comfortable


The very first thing that you'll want to do is go ahead and get physically comfortable. Specifically, you'll want to find an open space where you can sit down and enjoy your VR in peace. Some Daydream experiences work better when you're standing, but if this is your first time and you're not sure what to expect you should start seated. Sitting down actually can reduce a potential nausea inducer called cue correction, which is what happens when you brain thinks your body should be moving but it's not. If you're prone to motion sickness, this is especially important.


By starting out playing in a comfortable, seated position, you can ensure that you're taking steps to be prepped for nausea. Many of Daydream's apps and games are entirely playable from a seated position, so you shouldn't miss out on much by hanging out in your favorite swivel chair if you find standing unvomfortable.


Avoid shaky experiences


One of the biggest culprits of nausea in VR, including on Daydream comes from shaky videos. Being able to watch 360-degree video from YouTube is great, right until the person holding that camera decides to start running down the street while waving their arms around. These videos are rarely stabilized for comfort, which can quickly make you feel like you're on a tiny roller coaster in someone's hand.


Remember to keep your Daydream controller in hand and tap the Home button if you ever need to quickly escape a bad 360-degree video.


Know your tolerance


Not everybody has the ability to jump into Daydream and get lost for two hours without issue. Everybody has different tolerances, and while some of them won't get sick at all, others are extremely sensitive. Taking the time to slowly immerse yourself in VR to test your tolerances is a good call. That way you won't jump into a game and wind up feeling sick for twenty minutes afterward. The absolute worst thing you can do is try to muscle through discomfort in VR, no matter what is happening.


This doesn't just mean feeling sick either; VR headsets can cause eye strain over time. If you start to feel your eyes straining, then it may well be time to take a break. Avoid playing with your Daydream when you have a cold, an ear infection, or an eye infection — VR and the inner ear are connected, and you may exacerbate your problems in the short term by playing.


If at any time while playing you start to feel dizzy or queasy, it's a good time to take a break. For most players, taking a break every hour or so is a good call. This will let you rest your eyes for a few moments, stretch out your limbs, and let your equilibrium settle back in. The more time you spend with your Daydream headset, the better you will know where your tolerances lie and how much VR you can handle in a single sitting.

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